I recently completed my last trip of the year and had the rare privilege of flying two separate airlines to and back from Las Vegas and experiencing neither schedule nor mechanical problems with either carrier.
Naturally, upon my return, my email inbox contained customer survey requests from both as well as one from my hotel. As a rule, my average is 50-50 with regard to completing them – whether they’re for airlines or other service related businesses such as lodging and restaurants. But in this instance I decided to burn the 15 minutes or so required to complete all three and do my civic duty. I gave all three mostly high marks and even singled out an outstanding front desk employee who went out of his way to ensure I didn’t have to wait for a room.
But back to the airlines.