There used to be this shopworn cliché that circulated throughout
the business world about consultants and it goes something like this: A
consultant is someone who glances at your watch and then charges you to tell
the time.
I may have ad-libbed a bit but you get my drift.
Detractors insist we charge for things you can do yourself.
Actually that line is about as old as “do you come here
often?” (Which, incredibly, was once asked of me at a smoky lounge in Las Vegas
when in full disclosure, it was much closer to sunrise than sunset).
But that’s fodder for a future column.
By providence, or just bad luck I got into a lively
debate with a CPA attendee at a recent accounting conference who challenged the
use of consultants, especially those well ensconced in the M&A arena, well,
like us.
He claimed he was perfectly capable of picking up the
phone and calling a potential suitor firm to have lunch and talk about the
future. Since he had passed one of the most difficult professional tests
currently administered, I had no doubt he was capable of dialing a seven-digit
number plus area code. He probably was equally adept at mailing a letter.
But that was not my point.
I sat him down (actually I bribed him with the promise of
an adult beverage later on) and explained to him that our value was not as a dating
service. If it was, we’d have our own
reality show and make loads more money - maybe something like “The Millionaire
CPA Matchmaker.”
No, our value to our clients is everything that follows
two firms getting mushy over each other and the inevitable questions that
follow: How do we keep the process moving? What do we need to see with regard
to due diligence? Is the contract fair to all parties? How long should the
client transition clause be?
As I went over this, he gradually assumed the look of a nervous
contestant stumped by the Final Jeopardy question. My challenger had obviously
not thought much past the introductory phone call and obligatory lunch. He was hit by the reality of lots of moving
parts.
As we parted, he seemed a bit more open to what we do,
but I remain skeptical that I’ll hear from him in the near future. And perhaps
in the greatest of ironies, he checked his watch as he left and realized that
the battery was dead.
You can’t make this stuff up.
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