In full disclosure, during the two-year stretch I had an
iPhone, I availed myself of the artificial intelligence feature Siri, perhaps
on a dozen occasions.
Truth be told, she kind of creeped me out – sort of like
a female version of Hal from 2001, A Space Odyssey, although I’m sure, far less
malevolent. And I would guess she was helpful maybe 50 percent of the time.
And now that I have an Android, I’ve yet to use the
Google Now app.
But my feelings toward A.I. notwithstanding, it’s a concept
that’s not going away anytime soon.
This week I read that Facebook (which I’ve certainly used
more than a dozen times since I signed aboard) is beta testing a trial of a new
service in its Messenger feature, an A.I. assistant called M.
For now, it will be referred to by the single letter
although several reports –though as yet unconfirmed - have alluded to the fact that it will
eventually be christened “Moneypenny,”
after the lovelorn and highly efficient assistant to international superspy
James Bond.
So according to Facebook, M will be a hybrid of A.I .and
human overseers/supervisors who will ensure that each query put through the
system is answered.
But unlike Siri and similar A.I. features, M has the
capability to complete a task for users, such as store purchases, schedule
deliveries, book dining reservations and facilitate travel arrangements,
although said users will have to type requests on the home screen.
Currently, M will be tested and offered to a small number
of residents in the Bay Area of California (where else?)
According to Facebook, its Messenger feature now boasts
roughly 700 million users globally and depending in the success of M, could
extend the time users spend on the application.
Call me old fashioned, but I prefer to make my own dinner
reservations or order something from Amazon. I’ll leave it to far brighter
minds than mine to ascertain the future of A.I.
For now the woman on the GPS and traffic-centric app Waze
will be the only A.I. voice I want to hear.
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