I recently completed
my last trip of the year and had the rare privilege of flying two separate
airlines to and back from Las Vegas and experiencing neither schedule nor
mechanical problems with either carrier.
Naturally,
upon my return, my email inbox contained customer survey requests from both as
well as one from my hotel. As a rule, my average is 50-50 with regard to
completing them – whether they’re for airlines or other service related
businesses such as lodging and restaurants. But in this instance I decided to
burn the 15 minutes or so required to complete all three and do my civic duty.
I gave all three mostly high marks and even singled out an outstanding front
desk employee who went out of his way to ensure I didn’t have to wait for a
room.
But back to
the airlines.